Shipping and Delivery

Please refer to the production time provided at checkout as the final estimated delivery date. Most orders typically take up to 3 weeks to complete. 

This is because our designers meticulously handcraft your piece with care, ensuring it's filled with love and memories. We occasionally offer a rush processing option.

During promotional periods, production times may be slightly extended. Shipping times vary by country/region (as listed below).

Estimated Transit Times:
USA: 3-5 working days
CA, AUS, UK: 5-7 working days
Europe: 5-10 working days
Rest of world: 10-15 working days

Shipping prices are a flat fee:
We offer free shipping worldwide, no matter where you are

Note: If there is a problem with your order (such as needing a new pet photo), this will understandably extend your production time.

We also ask all customers for their opinions and ask for your approval before production. So the sooner you approve, the faster we can ship the shipment!

All orders are shipped with tracking and you will receive your tracking number by email as soon as it's available.

During the holiday period (Nov/Dec), our couriers experience a surge in parcels so please expect longer delivery times.

Please Note:

• We occasionally offer 'skip the queue artwork creation'. This shipping option speeds up your artwork creation, as we move your pet photo to the front of the queue for our artists. It does not speed up the courier's shipping time.

• If your order requires a new photo please understand that this will of course lengthen the production time.

• We allow a maximum of 3 days (72 hours) for customer artwork approval. If we do not hear from you in 72 hours, we will auto-approve and print your order.